Customer Care Front Desk Support 

Location: Pittsford, NY

Are you passionate about improving patient experiences and contributing to meaningful healthcare work? TES Staffing is seeking a Customer Care Associate on behalf of our client, a growing healthcare startup dedicated to providing compassionate care for patients with chronic health conditions.

Guided by the values of Empathy, Respect, Compassion, and Dedication, our client offers an opportunity to make a direct impact on patients’ lives while growing your career.

---

About the Role

Working closely with the Practice Manager, the Customer Care Associate supports daily front-desk operations and serves as the primary point of contact for patients. This role combines customer service, care coordination, and administrative support in a fast-paced, patient-centered environment.

---

Key Responsibilities

• Greet and check in patients

• Verify insurance benefits and collect co-pays/coinsurance

• Manage phone calls, patient portal messages, and business SMS

• Support care coordination, including referrals, records requests, and community resources

• Assist with clinician scheduling

• Maintain office supply inventory

• Handle incoming and outgoing mail

• Perform other duties as needed

---

Qualifications

• Customer service and/or front-desk administrative experience required

• Strong communication, organization, and problem-solving skills

• Proficiency in Microsoft Office (Office 365)

• Detail-oriented with the ability to prioritize tasks

• Insurance or finance experience preferred, not required

---

Schedule (35–40 hours/week)

• Mon: 8:30am–5:00pm

• Tues (alternating): 7:45am–4:15pm or 10:45am–7:15pm

• Wed: 7:45am–4:15pm

• Thurs: 8:45am–5:15pm

• Fri: 7:45am–4:15pm

---

What We’re Looking For

• A friendly, professional communicator

• Comfortable multitasking in a fast-paced environment

• Willingness to learn new systems, including EMR

• Positive attitude and eagerness to grow (medical office experience not required)

---

Compensation & Benefits

• $20–$23/hour, based on experience

• Growth opportunities with a mission-driven organization

• Supportive, collaborative team environment

---

If this role sounds like a fit, we’d love to hear from you.