Shop Operations Manager - Direct Hire 

Location: In-person
Type: Full-time
Reports to: President / GM
Salary: Starting at $27/hr

 About this company:

TES Staffing is supporting a leading company who designs and manufactures premium fingerboard products for a passionate, detail-obsessed community. They care deeply about craftsmanship, creativity, and doing things the right way, not the rushed way.  As the company grows, they have partnered with TES Staffing to level up their operations so the incredible products coming out of the shop make it smoothly into the hands of customers around the world.

The Role (What You’ll Actually Be Doing)

We’re looking for a hands-on Shop Operations Manager who loves keeping things moving, organized, and flowing — without letting details fall through the cracks.

You’ll own the day-to-day rhythm of our shop and fulfillment operations: making sure products move cleanly from done → packed → shipped → happy customers. You’ll lead a small team, jump in where needed, and work closely with our R&D & Production Manager to keep everything aligned.

If you enjoy structured chaos, physical products, and being the person who makes sure nothing gets missed — this role is for you.

 

📦 Fulfillment & Shipping

• Run daily pick / pack / ship operations

• Lead and support the fulfillment team (including training & development)

• Make sure orders go out accurately and on time

• Create and manage Amazon FBA shipments

• Keep staging areas clean, organized, and easy to understand at a glance

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🧩 Production Support & Readiness

• Coordinate with R&D & Production to move products from “made” to “ready to ship”

• Handle packaging, labeling, QA checks, and final prep

• Jump in hands-on when needed (assembly, light production, 3D printing support, etc.)

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🧾 Purchasing & Vendor Coordination

• Create, track, and manage purchase orders

• Coordinate with vendors and handle receiving

• Flag large or strategic purchases for leadership approval before release

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💬 Customer Service

• Oversee day-to-day customer service (or jump in directly when needed)

• Spot recurring issues and surface them with clear recommendations

• Know when to solve, escalate, or improve the system

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🔧 Process Improvement (The “Make It Better” Part)

• Define and enforce clear “ready to ship” standards

• Identify inefficiencies and propose practical, real-world fixes

• Catch problems early and help prevent repeat issues

• Ensure clean handoffs between production, fulfillment, vendors, and customers

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✅ What We’re Looking For

You should have:

• Experience managing fulfillment, warehouse, or operations workflows

• Comfort leading and developing a small team

• A hands-on mindset — you’re not afraid to jump in

• Strong organization and follow-through

• Basic comfort with spreadsheets and order systems
   

• Experience working with some kind of ERP, inventory management, or shipping software

• Solid working knowledge of Google Workspace or Microsoft Office, especially Sheets/Excel

  • You don’t need to be a power user, but you should be comfortable:

    • Updating and maintaining trackers

    • Filtering and sorting data

    • Using basic formulas

Bonus points if you have:

• Amazon FBA experience

• Light manufacturing experience

• Process improvement experience

• Familiarity with skateboarding, fingerboarding, or niche product brands

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🎯 What Success Looks Like

• Orders ship on time, every time

• The team always knows what’s ready to ship

• Inventory and purchasing are proactive, not reactive

• Amazon FBA stays stocked without last-minute scrambles

• Customer issues are handled smoothly without constant escalation