Shop Operations Manager (E-Commerce + Fulfillment)
📍 Rochester, NY (In-Person)
🕒 Full-Time | $27–$31/hour (depending on experience)

About Our Customer
TES Staffing is supporting a premium fingerboard brand with a serious following. They design and manufacture high-quality products and ship them directly to customers through their website and Amazon.
They are not a corporate warehouse. They are a fast-moving, tight team building something niche, fun, and real.
If you’re the kind of person who thrives on running a smooth operation, leading people well, and keeping orders flowing without chaos — this role is for you.

The Role
TES is looking to hire a Shop Operations Manager to lead the day-to-day fulfillment and shop operations.
This is a hands-on leadership role — you’ll run the shipping/fulfillment workflow, manage inventory flow, coordinate with production/R&D, and make sure customer orders go out accurately and on time.
You don’t need to be a Shopify expert — but you do need to understand what it means to support an e-commerce business and how fulfillment impacts the customer experience.
You’ll be the person who keeps the shop organized, the team focused, and the operation running cleanly. What You’ll Own (Day-to-Day)
Fulfillment + Shipping Operations

• Lead daily pick/pack/ship workflow
• Ensure orders ship accurately and on schedule
• Oversee packing, labeling, staging, and shipment organization
• Create and manage Amazon FBA shipments
• Maintain a clean, organized workspace with clear product visibility

Team Leadership

• Lead and support a small shop team (including coordination with R&D/production staff)
• Set priorities, assign work, and keep the day moving
• Coach and develop team members (this is a leadership-heavy role)
• Help create structure, consistency, and accountability

Production Readiness + Packaging

• Coordinate with the R&D/Production Manager to ensure products are “ship-ready”
• Handle final packaging, labeling, light assembly, and quality checks
• Identify problems early and prevent last-minute scramble shipping

Purchasing + Vendor Coordination

• Create and track purchase orders
• Coordinate with vendors and manage receiving
• Keep supplies stocked so fulfillment never stalls

Customer Experience Support

• Handle or oversee day-to-day customer service support
• Spot recurring issues and bring solutions to leadership

What Success Looks Like

• Orders go out on time and accurately, every day
• The shop is clean, organized, and running with structure
• Inventory and staging areas are clear and controlled
• Amazon FBA replenishment is proactive
• The team knows exactly what’s ready to ship and what needs attention
• Problems get solved before they become emergencies

Who We’re Looking For
This is a great fit for someone who has worked in:

• e-commerce fulfillment
• warehouse operations for a consumer product brand
• shipping/receiving leadership
• small-team operations environments

You should be someone who leads from the front — organized, hands-on, and able to keep people moving without micromanaging.
Required Qualifications

• Experience leading a fulfillment, warehouse, or operations workflow
• Strong team leadership experience (this is critical)
• Comfortable working hands-on with physical products
• Organized, detail-oriented, and reliable follow-through
• Comfortable using basic systems (spreadsheets, order/shipping platforms)

Bonus Points If You Have…

• Amazon FBA shipment experience
• Shopify, e-commerce, or DTC operations exposure
• Light manufacturing / production coordination experience
• Process improvement mindset
• Interest in skateboarding, fingerboarding, surfing, BMX, or similar culture

(Not required — but we’d love it.)
Why Work here?

• A niche brand with a loyal customer base and real momentum (~$5M revenue annually)
• A stable company with steady year-over-year growth goals
• A hands-on leadership role where you run the operation (not just babysit it)
• You’ll be trusted to take ownership and improve how things run
• You’ll work closely with leadership and be part of the core team

Pay & Schedule

• Full-time, in-person role in Rochester, NY
• Hourly pay up to $31/hour depending on experience

100% paid medical Benefits, healthy PTO and vacation, 401k, development