IT Support Engineer (Tier II) — Direct Hire 

Location: Albany, NY.  This is an in office position with occasional customer site visits 
Pay: $35–$45/hr, Depending on Experience 
Team: Managed Services
Type: Full-time

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About this company 

TES Staffing is supporting an wonderful Managed IT Services, Cybersecurity, and Unified Communications comapny in Albany.  This highly trusted and accountable team makes IT work for the customers; and make it easy. No excuses. They're a team that values communication, collaboration, and doing whatever it takes to support their clients and each other. If you love solving problems and helping people, you’ll thrive here.

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What You’ll Do

• Provide hands-on IT support for desktops, servers, networks, and applications.

• Troubleshoot and resolve complex technical issues efficiently and professionally.

• Collaborate with team members to maintain high service standards and meet SLAs.

• Keep clear, detailed notes in our systems and communicate updates to clients.

• Go above and beyond to ensure customer satisfaction — every time.

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What We’re Looking For

You’re someone who:

• Enjoys helping people and communicates clearly.

• Doesn’t give up easily — you dig in until the problem’s solved.

• Finds answers even when the path isn’t clear.

• Has a “do whatever it takes” attitude.

• Has experience with:

  • Microsoft operating systems (desktop & server)

  • IP networking (firewalls, switches, wireless)

  • VMware and Remote Monitoring tools

  • Office 365, Google Workspace, and backup solutions

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Why You’ll Love Working Here

• Work with a team that genuinely cares about customers and each other.

• Be empowered to take ownership of your work and grow your skills.

• Enjoy a supportive environment that values both excellence and fun.