Our customer, a global Tech organization with a strong local presence, has been providing office solutions to our business clients in Rochester for decades.  They focus on far more than just equipment; our people bring innovative, real-world solutions for their client's print management needs; they help cut costs, secure documents and reduce the environmental footprint. Our customer is a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Details: Monday-Friday, 8a-5p No Weekends/ Holidays
Pay: Starting at $17.50/hr.  $18/hr with Experience.
Excellent for candidates looking get into office work. 
Full benefits upon perm hire

Summary:
Troubleshoot equipment. Ensure calls are dispatched promptly and dispatch service technicians per established procedures. Determine dispatch priorities for field assignments to minimize response times; resolve routine customer service problems by phone.


POSITION REQUIREMENTS

• Ensure dispatch activities are timely and accurately documented according to dispatch practices using automated systems and/or established reports. Set up, maintain and update customer records accordingly.
• Review open service activity and prioritize by customer, time of call and territory. May inform technicians of billing status on chargeable accounts.
• Resolve customer support inquiries complex in nature thru escalation process. Responsible for dispatch and support activities for complex accounts.
• Respond to customer calls, complaints and questions with appropriate professionalism and etiquette.
• Advise customer of their billing status should they need to be charged for any service performed.
• Provide support to expedite parts/purchase orders and mailing statements or invoices.
• Work with Contract Administrators in setting up inspections on new customers. 
• Additional responsibilities as assigned

Responsibilities: Qualifications:

• A minimum of three years of customer service.
• Education: High School or Equivalent 
• Strong working knowledge of Microsoft Suite with expertise in Excel and Word documents.
• Excellent communication skills.
• Ability to communicate with customers and team members.
• Must be self-motivated with ability to work in fast-paced environment.
• Computer literate (Microsoft word, Excel, etc.).