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Accounts Receivable Collections Specialist 8648

Rochester, NY · Accounting/Finance
Our client, is a recognized leader in the payroll, human resource, and benefits outsourcing industry.  Founded in 1971, they service half a million small- to medium-sized businesses nationwide. They are looking to expand their client support team, with an outgoing, customer service driven individual. 

Do not miss your opportunity to join this award-winning team today!
 

Job Description:
  • Answers inbound calls to resolve past due balances and meet daily collections and call goals.
  • Initiates calls to clients based on risk to resolve outstanding receivables.
  • Makes a decision to release or hold an at risk account based on established policies and procedures to mitigate risk.
  • Researches EFT transactions that have been returned from the bank in order to recollect the funds owed by the client.
  • Evaluates high risk accounts to determine if they need to be escalated to the internal collection agency.
  • Escalates client issues to appropriate departments to ensure timely collection on account.
  • Maintains daily call requirements based on the forecast provided to ensure standards are met.
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