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Maintenance Manager - Construction Services

Rochester, NY · Construction/Facilities
Are you ready to take your career to the next level and make a significant impact on the success of a thriving company? As the Maintenance Manager for a private, successful and innovative company, you'll be at the forefront of transforming our Maintenance division.

You'll have the opportunity to lead a dynamic team, drive growth, improve operational efficiency, and increase profits. This role is your chance to shape the future of our Maintenance department while enjoying the rewards of a positive team environment.

As a Maintenance Team Manager, you will play a pivotal role in redefining the operational methods for our Rochester-based Maintenance team. You will work closely with the Director of Sales to develop and implement new processes, optimize pricing strategies, and drive the growth of our maintenance services. In addition, you will be responsible for managing our technician team, fostering a culture of accountability, trust, and teamwork. Your role includes customer experience management, equipment and inventory management, and proactive problem-solving to ensure the success of our projects.

Details and Qualifications:
  • Full time, Monday-Friday
  • Salary: Based on experience, starting at $75k
    • Excellent benefits to include Medical, generous PTO and profit sharing. 
  • Must have at least 5 years experience.  Preferably in commercial construction, building, development or contracting.
Key Responsibilities:
  • Process Improvement: Collaborate with the Director of Sales to re-define sales and operational methods. Continually refine pricing strategies based on data from completed jobs to optimize margins.
  • Team Management: Fully manage the technician team of five, hold them accountable for reaching their goals. Foster a positive and collaborative team atmosphere.
  • Business Development: Focus on developing new business by securing and developing leads, setting appointments, advising team members on proposals, and closing jobs upon completion. Use the CRM system to track customer interactions and move prospects through the sales pipeline.
  • CRM Utilization: Utilize the company CRM to track success and ensure regular customer outreach. Make sure each prospect and customer hears from us on a regular basis, and use CRM data to forecast sales accurately.
  • Resource Management: Collaborate with the Director of Operations to ensure we have the right quantity and quality of technicians to support the sales generated by the team.
  • Customer Experience Management: Act as the "customer experience manager" by checking in with customers and ensuring quality, schedule, and budget expectations are met. Develop and implement customer surveys for feedback.
  • Floor-Care Maintenance Expertise: Become a subject matter expert (SME) on floor-care maintenance and ensure the correct products and techniques are used by the technicians.
  • Performance Reviews: Meet weekly with each direct report to review metrics of success and areas of improvement, in addition to regular communication about day-to-day work.
  • Estimating and Proposals: Use computer software to verify/determine takeoff quantities and create proposals for customers when necessary.
  • Equipment and Inventory: Purchase, manage, and maintain all equipment and inventory for the Maintenance department.
  • Project Management: Manage day-to-day operational aspects of projects, ensuring quality, cost, and time constraints are met, collaborating with GP's sales and administrative team.
  • Customer Visits: Regularly visit customers and review jobs as needed to ensure customer satisfaction.
  • Collaboration: Collaborate with the sales team to continually improve the Maintenance department while increasing sales and margins.
  • Proactive Problem-Solving: Anticipate issues and respond proactively and preventatively, solving problems with a can-do attitude, identifying necessary resources, and assigning responsibilities.

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