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Client Services Coordinator (Remote – Rochester, NY Area | Growth Opportunity)
Pittsford, NY · Customer ServiceClient Services Coordinator (Remote – Rochester, NY Area | Growth Opportunity)
Overview:
Looking to build a meaningful career where your work truly helps people? This is not your typical customer service role.
We are partnering with a local Rochester based organization; a company that steps in during life’s most difficult moments by helping individuals and families secure temporary housing after events like house fires, natural disasters, or major property loss.
We’re seeking a motivated, early-career professional who is eager to learn, grow, and make an impact. If you’re driven, organized, and energized by helping others, this role offers a clear path for development and advancement.
What You’ll Do:
As a Client Services Coordinator, you’ll be the key point of contact for individuals in crisis, helping them navigate temporary housing solutions with empathy and urgency.
This is an ideal opportunity for someone early in their career who wants to build strong professional skills, grow into leadership, and do work that genuinely matters.
Overview:
Looking to build a meaningful career where your work truly helps people? This is not your typical customer service role.
We are partnering with a local Rochester based organization; a company that steps in during life’s most difficult moments by helping individuals and families secure temporary housing after events like house fires, natural disasters, or major property loss.
We’re seeking a motivated, early-career professional who is eager to learn, grow, and make an impact. If you’re driven, organized, and energized by helping others, this role offers a clear path for development and advancement.
What You’ll Do:
As a Client Services Coordinator, you’ll be the key point of contact for individuals in crisis, helping them navigate temporary housing solutions with empathy and urgency.
- Answer inbound calls and support clients who have recently experienced a loss
- Coordinate hotel and housing placements across the U.S.
- Communicate with insurance adjusters, hotels, and third-party vendors
- Track client timelines, extensions, and housing needs
- Manage documentation and ensure all required information is processed accurately
- Stay highly organized within a proprietary workflow system
- You’ll help people during some of the most stressful times in their lives
- No two days are the same; fast-paced and purpose-driven work
- Strong opportunity to grow into more advanced roles over time
- Collaborative, team-based environment with performance incentives
- Strong communication skills; you must be comfortable on the phone
- Compassion and emotional intelligence
- High level of organization and attention to detail
- Proactive mindset; ability to manage timelines and follow up independently
- Ability to multitask in a fast-paced environment
- Tech comfort (CRM systems, basic Word/Excel)
- Customer service, hospitality, retail, insurance, property management or call center experience
- Interest in building a long-term career with growth potential
- Monday–Thursday: 11:00 AM – 8:00 PM EST
- Friday: 10:00 AM – 7:00 PM EST
- Fully remote after training
- Must be based near Rochester, NY (in-person training required in Pittsford area)
- $20–$25/hour - depending on experience
- Monthly bonus potential (typically $400–$900)
- $350/month healthcare contribution
- 401(k) eligibility after 1 year
- PTO accrual (up to 128 hours annually)
This is an ideal opportunity for someone early in their career who wants to build strong professional skills, grow into leadership, and do work that genuinely matters.