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- Troubleshoot and respond to service calls and requests received via telephone, e-mail, and web-based (to include social media) Create, assign, and dispatch work orders to appropriate personnel and/or departments.
- Assist with resolution of facilities operational problems within defined schedules and service level agreements; advise management of tasks requiring priority attention. Maintain daily logs of facility issues and maintenance activities.
- Continuously monitors and responds to building automation system alarms.
- Respond to emergencies situations within the parameters of the University of Rochester. Prepare emergency documentation based on the National Incident Management System (NIMS) comprehensive national approach.
- Manage CSC Control Center (comprehensive management program which houses critical facilities information – absences, shutdowns, staff work location, weekend and holiday hours, after hours, on-call, off-site, elevator, fire panel, vehicles list, critical phone numbers, waste/recycling); update on-call personnel and contact information.
- Manage absence calls for University Facilities and Services and other departments.
Qualifications:
- Must have at least one year related experience
- Must have used MS Office Suite (excel, word, outlook) in a professional setting
- Excellent Customer Service skills
- Ability to remain calm under pressures and adhere to deadlines
- Needs to have at least a HS Diploma, would prefer high level education in lieu of years of experience
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