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Are you passionate about enhancing patient experiences and eager to contribute to a company dedicated to transforming healthcare? TES Staffing is seeking a Customer Care Associate on behalf of our client to play a pivotal role in their mission to provide exceptional care to patients living with life-altering chronic health conditions.
Our client values Empathy, Respect, Compassion and Dedication.
Why Join Us?
Our client is committed to delivering personalized and compassionate healthcare services. As a growing startup, they value innovative ideas and seek team members who are enthusiastic about contributing to their mission of improving patient outcomes and experiences. This role offers a unique opportunity to be part of a supportive and collaborative environment where your contributions directly impact the well-being of our patients.
Location
Pittsford, NY
Job Description:
Working directly with our Practice Manager, the Customer Care Associate will be responsible for front-line operations. In addition to serving as the primary point of contact for our patients, the Customer Care Associate will provide general administrative support to the practice.
Responsibilities:
• Greet and check in patients at the front desk
• Support timely billing by completing daily verification of benefits and collecting co-pays/coinsurance
• Assist in managing incoming phone calls, patient portal messages, and business SMS
• Assist in care navigation including outgoing referrals, records requests, and community resources
• Assist in management of clinician schedules
• Assist in maintaining and organizing office supply inventory
• Assist in distributing incoming and outgoing mail
• Other duties as assigned
Qualifications:
• Associate’s or Bachelor’s degree
• Previous experience in a customer service and/or front-end administrative role required
• Strong communication and problem-solving skills
• Knowledge of Office 365 and strong computer literacy skills
• Excellent organizational and time management skills
• Detail-oriented, efficient, with good ability to prioritize tasks
• Experience with insurance/finance preferred but not required
Your Schedule (Approximately 25 hours weekly)
• Monday: 11:00 AM - 5:00 PM
• Tuesday: 10:30 AM - 7:00 PM
• Wednesday (Off)
• Thursday: 10:30 AM - 6:00 PM
• Friday: 9:00 AM - 2:00 PM
What We’re Looking For:
• A natural communicator with strong customer service skills.
• Comfortable managing multiple tasks and working in a fast-paced environment.
• Proficiency in Microsoft Office products and a willingness to learn new systems, including EMR (Electronic Medical Records).
• Previous medical office experience is not required, but a positive attitude and eagerness to learn are essential
Compensation and Benefits:
• Starting Pay: $19.50/hour (commensurate with experience).
• Opportunity to grow with a company that values and supports your development.
• Be part of a team passionate about making a difference in the healthcare field.
If this sounds like the perfect role for you, we can't wait to meet you!
Part-time: Front Desk Receptionist, Customer Care Associate
Pittsford, NY · HealthcareAre you passionate about enhancing patient experiences and eager to contribute to a company dedicated to transforming healthcare? TES Staffing is seeking a Customer Care Associate on behalf of our client to play a pivotal role in their mission to provide exceptional care to patients living with life-altering chronic health conditions.
Our client values Empathy, Respect, Compassion and Dedication.
Why Join Us?
Our client is committed to delivering personalized and compassionate healthcare services. As a growing startup, they value innovative ideas and seek team members who are enthusiastic about contributing to their mission of improving patient outcomes and experiences. This role offers a unique opportunity to be part of a supportive and collaborative environment where your contributions directly impact the well-being of our patients.
Location
Pittsford, NY
Job Description:
Working directly with our Practice Manager, the Customer Care Associate will be responsible for front-line operations. In addition to serving as the primary point of contact for our patients, the Customer Care Associate will provide general administrative support to the practice.
Responsibilities:
• Greet and check in patients at the front desk
• Support timely billing by completing daily verification of benefits and collecting co-pays/coinsurance
• Assist in managing incoming phone calls, patient portal messages, and business SMS
• Assist in care navigation including outgoing referrals, records requests, and community resources
• Assist in management of clinician schedules
• Assist in maintaining and organizing office supply inventory
• Assist in distributing incoming and outgoing mail
• Other duties as assigned
Qualifications:
• Associate’s or Bachelor’s degree
• Previous experience in a customer service and/or front-end administrative role required
• Strong communication and problem-solving skills
• Knowledge of Office 365 and strong computer literacy skills
• Excellent organizational and time management skills
• Detail-oriented, efficient, with good ability to prioritize tasks
• Experience with insurance/finance preferred but not required
Your Schedule (Approximately 25 hours weekly)
• Monday: 11:00 AM - 5:00 PM
• Tuesday: 10:30 AM - 7:00 PM
• Wednesday (Off)
• Thursday: 10:30 AM - 6:00 PM
• Friday: 9:00 AM - 2:00 PM
What We’re Looking For:
• A natural communicator with strong customer service skills.
• Comfortable managing multiple tasks and working in a fast-paced environment.
• Proficiency in Microsoft Office products and a willingness to learn new systems, including EMR (Electronic Medical Records).
• Previous medical office experience is not required, but a positive attitude and eagerness to learn are essential
Compensation and Benefits:
• Starting Pay: $19.50/hour (commensurate with experience).
• Opportunity to grow with a company that values and supports your development.
• Be part of a team passionate about making a difference in the healthcare field.
If this sounds like the perfect role for you, we can't wait to meet you!