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Lead Medical Secretary

Rochester, N.Y
TES Staffing is supporting a major Rochester hospital system and their busy Gastroenterology offices.  We are actively seeking candidates with medical, clerical and/or scheduling experience to join this dynamic team.
This is an exceptional opportunity to join a team that offers training, support and a solid career path backed by an exceptional hospital.

Position Summary:
In addition to performing in the role of an Access Associate, you will provide leadership and assist the supervisor/manager in facilitating the workflow for a team of access associates. In a customer service oriented manner, you will interview patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining pr-certification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.    

Minimum Qualifications:
  • 2 year degree or an equivalent combination of education and work experience
  • 5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience strongly preferred
  • Must have prior EMR experience
  • Basic computer skills required
  • Excellent customer service and communication skills required.
  • Bilingual preferred
  • Based on experience
Key Responsibilities:
  • Through mentoring, coaching and positive reinforcement, provides leadership/direction and assists a supervisor/manager in facilitating the workflow for a team of Access Associates, to ensure duties are completed timely and accurately while meeting regulatory standards.
  • Manages incoming calls while providing necessary information.
  • Greeting of patients and/or their representatives and providing direction as needed.
  • Scheduling and/or pre-scheduling patient appointments
  • Registering and/or pre-registering patient visits
  • Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
  • Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
  • Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable.
  • Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
  • Reviews charges in charge review WQs for completeness and accuracy.
  • Under the direction of a supervisor/manager, may assist with personnel duties such as orientation, training, performance evaluations and disciplinary measures.
  • Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
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