TES Staffing is supporting a major Rochester hospital system and their busy Gastroenterology offices. We are actively seeking candidates with medical, clerical and/or scheduling experience to join this dynamic team. This is an exceptional opportunity to join a team that offers training, support and a solid career path backed by an exceptional hospital.
Position Summary: In addition to performing in the role of an Access Associate, you will provide leadership and assist the supervisor/manager in facilitating the workflow for a team of access associates. In a customer service oriented manner, you will interview patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining pr-certification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.
2 year degree or an equivalent combination of education and work experience
5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience strongly preferred
Must have prior EMR experience
Basic computer skills required
Excellent customer service and communication skills required.
Based on experience
Through mentoring, coaching and positive reinforcement, provides leadership/direction and assists a supervisor/manager in facilitating the workflow for a team of Access Associates, to ensure duties are completed timely and accurately while meeting regulatory standards.
Manages incoming calls while providing necessary information.
Greeting of patients and/or their representatives and providing direction as needed.