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Customer Service Representative- Tier II

Rochester, New York · Customer Service
One of the fastest growing insurance agencies in the country — is looking for a bright, motivated and hard-working individual to join our team to help us accomplish our mission of combining insurance know-how, innovative technology and world-class service to delight our customers. We are committed to providing our employees great pay & benefits, and a chance to contribute meaningfully to a growing company in an exciting industry.
As part of the Service Center team your overall responsibilities will be to ensure our customers receive timely and quality service. Your responsibilities are focused on reviewing and accurately troubleshooting client service needs and assisting in the management of our clients’ insurance policies. You may have additional responsibilities including, issuing insurance certificates, processing policy changes, process improvement and supporting our “pay as you go” insurance program. On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth. To achieve your goals, you’ll collaborate daily with team members in sales, new accounts, and customer care.
Here's what we are looking for:
●   New York or Massachusetts Property & Casualty Insurance License (preferred)
●    Detail orientation in everything you do: there is a lot of customer and policy information flying by you – having a keen eye here is essential
●   Fearless in a fast-paced environment and able to work on multiple tasks at once
●    Personal standard for excellence: a demonstrated capacity to produce work with few/no errors
●    Customer focus; ability to deliver delightful service and fix the occasional customer issues with grace
●   Strong process orientation and interest in finding better ways to do thing
●   Problem solving and drive to do what it takes to keep the customer happy
●   Ability to prioritize competing demands and manage time effectively
●    Positive “can do” attitude and a desire to contribute to a growing, energetic work environment
●   Experience and comfort using a variety of software tools from Microsoft Outlook and
Excel to Google docs/office, to policy management and accounting system
●    Comfort working with technology and a general familiarity with a variety of functional web systems

●   Excellent verbal and written communication skills
●   2+ years working in customer service
●   BA/BS required
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