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Duties include but not limited to the following:
Clerical:
- Verify demographics/insurance coverage
- Collect patient payments and issue receipts properly logging the information
- Collect waivers
- Generate patient encounter forms
- Communicate effectively through electronic medical record (EMR) system
- Schedule patient appointments
- Open and distribute mail
- Promptly and courteously respond to incoming phone traffic on multi-line phones through appropriate screening, routing, and prioritization of calls
- Establish and maintain professional interpersonal interactions with patients, families, physicians, supervisors, and co-workers
- Maintain knowledge of practice operations and procedures with the ability to effectively answer questions and offer direction to patients
- Maintain patient confidentiality by adhering to HIPAA regulations
- Send and receive patient records according to established policies
- Fax, copy, and email documents
- Work as an effective, cooperative team member
Clinical:
- Escort patients to examination rooms
- Obtain and record vital signs
- Attaches patient to diagnostic and medical equipment such as but not limited to dynamapp, pulse oximeter, EKG, cardiac monitor and pneumatic tourniquet.
- Applies clinical knowledge while assisting the provider during exam. This requires anticipating provider needs and adapting to the complexity of the patient.
- Perform screenings and tests per provider direction
- Set-up equipment and instruments per office protocol
- Clean and maintain examination/procedure rooms, instruments, and equipment between patient visits to maintain infection control
- Accurately labels, logs and processes specimens according to protocol and follows all Laboratory policies at all times.
- Return patient calls per direction of provider
- Perform quality assurance and CLIA waived testing as directed
- Comply with standard HIPAA, OSHA, and JCAHO regulations
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