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Hybrid Account Manager - Benefit Administration

Rochester, New York · Administrative
TES Staffing is proud to partner with a rapidly expanding benefits administration company located in Rochester, NY. As one of Rochester’s top 100 places to work, this organization stays on top of its clients in navigating the complex area of benefit exploration. The Account Manager I role serves as the primary point of contact and adds customer value by responding to the client/partner needs and ensuring customer satisfaction by providing support and assistance with issue resolution, navigating, and collaborating internally as needed to deliver a timely result.

  • Monday – Friday: 8:30-5:00 pm, 9:30-6:00 pm, or 10:30-7:00 pm
  • Pay: Starting at $18/hr
  • Hybrid Schedule
  • Workstation provided
Job Description:
  • Accurately enter, update, and maintain client setup in proprietary software per client plan specifications, master template, and departmental instructions. 
  • Provide onboarding support for new clients to ensure a positive experience
  • Deliver training and support to clients to ensure they are equipped to handle various aspects of plan administration
  • Facilitate corrections to participant enrollment records
  • Run all applicable audits to ensure setup is accurate.
  • Receive and respond to telephone and email inquiries from clients and staff.
  • Research and resolve discrepancies.
  • Track, receive, format and post payroll deduction files. 
  • Keep abreast of current state and federal laws and regulations affecting benefits including, but not limited to, Section 132, Section 125, Section 223 and Section 105 Plans, ERISA, HIPAA, FMLA and COBRA
  • Track new plan enrollment for all clients to ensure that enrollment is received and entered.

  • Minimum 1-year experience related to employment benefits
  • Experience in consumer-directed benefits
  • Proficiency in using Microsoft Word, Excel, and Outlook.
  • Capacity to work from home efficiently
  • Ability to calculate numbers, create spreadsheets, correct entries, and post to records.
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