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Customer Service Specialist - Hybrid

Rochester, New York
Summary:
TES Staffing is proud to partner with a rapidly expanding benefits administration company located in Rochester, NY. As one of Rochester’s top 100 places to work, this organization stays on top of their clients in navigating the complex area of benefit exploration.  

Details:
  • Monday – Friday: 9:30-6:00pm
  • Pay: Starting at $17/hr
  • Hybrid Model: Work from Home (Monday, Wednesday, Friday)
  • Workstation provided
  • Training: 4-week training module
  • Start date: September 6th

Job Description:
  • Provide outstanding customer support through inbound calls and chat bot functions
  • Articulate accurate explanation surrounding participants benefit plans
  • Accurately document participant information in proprietary software
  • Work with team members to resolve client concerns
  • Operate in multiple computer systems such as email and databases simultaneously

Qualifications:
  • Minimum 1 year experience taking inbound calls
  • Experience with benefit administration is a plus but not required
  • Ability to effectively communicate with customers
  • Capacity to work from home efficiently
  • Capability of maintaining confidential information
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