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Client Onboarding Manager - Hybrid

Rochester, NY
Summary:
TES Staffing is proud to partner with a rapidly expanding benefits administration company located in Rochester, NY. As one of Rochester’s top 100 places to work, this organization stays on top of their clients in navigating the complex area of benefit exploration.  

This individual is responsible for the first impression of a client's future service delivery expectations. The Onboarding Team Manager creates value for clients by ensuring service delivery excellence from their team, understanding, and anticipating client needs, and partnering with clients and regional broker partners.


Details:
  • Monday – Friday 8:30-5pm
  • Oversee a team of 8 Specialists
  • Compensation: Starting at $55,000

Job Duties and Responsibilities:
  • Act as product manager for onboarding related software solutions and tools
  • Providing excellent client experience
  • Ensure that escalated issues are resolved by involving all applicable team members
  • Ensure staff properly handle the project management and implementation of benefit programs and that their work is performed accurately, efficiently, transparently and per company policies and legal regulations.
  • Inspect the execution of work and workflows to ensure proper set up, accurate account information and maintenance to ensure client satisfaction. 
  • Prepare, calculate, and distribute various reports, including but not limited to department statistics, as required.
  • Ensure all instructions/manuals and job descriptions are up to date. Update, review and approve payroll for the team as necessary.
Qualifications and Abilities:
  • Must have a bachelor’s degree and minimum of 4 years of related benefits administration experience
  • Proficiency in Salesforce
  • Knowledge of Compliance issues and IRS regulations
  • Ability to train and instruct staff
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