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Bilingual Client Support Rep

Rochester, NY · Customer Service
Our client is a thriving Non for Profit organization here in Rochester that has been helping consumers manage their financial debt and offer education services to build a secure financial future.  Their services are crucial and needed more now that ever to help people in our community gain financial freedom.  This highly trained staff is more than a voice on the phone, they are a resource, a friendly and helpful advocate and proud of their consumer's success.


Details:
Contract to Hire Opportunity

Monday-Friday 8a-5p
1 evening shift (11a-8p) and 1 Saturday every other month.
Pay: $15/hr
Benefits: Medical, Dental, Vision, Life, 401k, PTO and Paid Holidays 

Job Description: 
Responsibilities
  • Resolve incoming client & creditor calls
  • Schedule appointments for potential clients
  • Encourage clients to be successful on the Debt Management Program
  • Advocate for the products and services that we offer
 Qualifications
  • Customer Service/Call Center Experience a must
  • Retention focused skill set
  • Bi-Lingual in English/Spanish a MUST 
  • Problem solving skills and attention for detail
  • Flexible work location - high speed internet, quiet and uninterrupted work space 
 
The right individual will be a quick learner and thrive in a fast-paced environment. 

 

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