IT Support Technician (Onsite – Albany, NY)
Starting at $23/hr | Full-Time | In-Person Only

We are seeking a dependable and customer-focused IT Support Technician to provide onsite technical support for one of our valued clients in Albany, NY. This role is ideal for someone with strong troubleshooting skills, a professional attitude, and a passion for delivering outstanding service. You’ll be responsible for resolving help desk tickets, maintaining systems, and performing minor upgrades across a variety of hardware, networking equipment, and software platforms.

Key Responsibilities:

• Serve as the onsite IT contact for the customer, prioritizing and resolving technical issues efficiently.

• Troubleshoot and repair laptops, desktops, printers, and peripheral devices.

• Perform regular maintenance and updates on hardware and software systems.

• Provide support for Office 365 and assist with mobile device configurations.

• Deliver basic end-user training and ensure high levels of customer satisfaction.

• Document all service activities, issues, and resolutions in the service management system.

• Represent the organization with professionalism and a "do-what-it-takes" attitude.

Required Qualifications:

• 1–3 years of desktop support experience in a business or enterprise environment.

• Proficiency in diagnosing and resolving issues related to hardware, software, operating systems, printers, and networking.

• Experience supporting and administering Office 365.

• Familiarity with basic networking protocols and equipment.

• Strong interpersonal and communication skills.

• Ability to support and troubleshoot mobile devices.

• Valid NYS driver’s license.

Preferred Qualifications:

• Experience with Google Workspace (formerly G Suite).

• Prior exposure to Active Directory environments.

Schedule:

• Monday to Friday

• 8-hour shift

• Onsite work only (Albany, NY 12203)

Compensation & Benefits:

• Starting pay: $23/hr

• Health, dental, and vision insurance

• 401(k) with company match

• Flexible Spending Account (FSA) & Health Savings Account (HSA)

• Paid time off and holidays

• Life insurance

• Professional development assistance

• Employee referral program

If you're a motivated problem-solver with a passion for IT and customer service, we encourage you to apply today.