Front Office Receptionist

Position Summary

The receptionist is responsible for providing exceptional customer service while supporting the daily administrative and retail operations of a specialty footwear store focused on foot health, comfort, and performance. This position combines front desk responsibilities, appointment scheduling, customer communication, recordkeeping, and general office support to ensure a welcoming and efficient experience for every customer.

The ideal candidate is organized, detail-oriented, professional, and comfortable working with a diverse customer base. They should be able to balance administrative responsibilities with customer-facing duties while maintaining a clean, professional, and customer-focused environment.

Position Details

• Employment Type: Part-Time

• Hours: Approximately 24 hours per week

• Pay Rate: Starting at $18.00 per hour

• Work Environment: Specialty retail store focused on foot health, comfort, and performance

Key Responsibilities

Customer Service & Front Desk Operations

• Greet customers and provide a welcoming, professional, and helpful first impression.

• Answer incoming phone calls, direct inquiries appropriately, take messages, and provide general information regarding products, services, and appointments.

• Schedule and confirm customer appointments, follow up on reminders, and coordinate pickup appointments as needed.

• Respond to customer questions and assist individuals with patience, professionalism, and courtesy.

• Support retail operations by answering customer calls and assisting with general store needs as required.

Administrative & Office Support

• Prepare, type, proofread, and maintain correspondence, customer records, insurance information, and other documentation.

• Enter and update customer information in company software and databases, ensuring accuracy and confidentiality.

• Maintain organized electronic and physical files, records, charts, and other documentation.

• Complete general clerical duties, including scanning, photocopying, faxing, filing, mailing, and distributing documents.

• Prepare basic spreadsheets, reports, and other administrative materials as needed.

• Assist with insurance authorizations, pre-authorizations, and related paperwork when applicable.

• Provide day-to-day administrative support to help ensure the smooth operation of the business.

Store Operations & Organization

• Help maintain a clean, organized, and professional front desk, treatment rooms, restrooms, and shared customer areas.

• Assist with preparing rooms and welcoming customers for scheduled appointments, when applicable.

• Follow established company policies, procedures, and standards for customer service, documentation, and store operations.

• Assist with additional operational tasks and projects as assigned.

Marketing & Additional Support

• Assist with maintaining and updating company social media accounts.

• Support basic marketing and promotional activities as needed.

• Collaborate with team members to support overall store operations and deliver a positive customer experience.

Qualifications

• High school diploma or equivalent required.

• One or more years of administrative, receptionist, customer service, or office support experience preferred.

• Previous medical office, healthcare administration, or appointment scheduling experience is a plus.

• Familiarity with computer software, word processing, spreadsheets, and data entry.

• Strong organizational skills and attention to detail.

• Excellent verbal and written communication skills.

• Ability to manage multiple priorities in a customer-facing environment.

• Professional, patient, and courteous demeanor when interacting with customers of varying ages and needs.

• Ability to work independently while contributing to a collaborative team environment.

• Experience with social media platforms is a plus.

Physical Requirements

• Ability to sit, stand, and walk as needed throughout the workday.

• Ability to use hands and fingers to operate a computer, telephone, and standard office equipment.

• Ability to reach, bend, and move throughout the store as needed.

• Ability to occasionally lift or carry items weighing up to 25 pounds, with occasional heavier lifting as required.

• Sufficient visual and auditory ability to perform administrative duties and communicate effectively with customers and team members.