IT Support Engineer – Client Systems & Technical Support

$70,000 - $90,000/yr | Primarily Remote + Onsite Client Support | Full-Time

Location Requirement: Candidates must currently reside on Long Island and be able to reliably reach Greenport, NY, within approximately 60 minutes in normal weekday traffic.

The Opportunity:

We're looking for an experienced IT Support Engineer to take ownership of day-to-day IT operations and technical support for an established client in Greenport, NY. This is an opportunity for a technically capable professional who has progressed beyond entry-level help desk support and is ready to take on greater responsibility for troubleshooting, systems administration, and overall client technology needs.

In this role, you'll serve as the primary technical point of contact for the client's IT environment, handling escalated user issues, maintaining endpoint systems, troubleshooting connectivity and application problems, and ensuring employees have reliable access to the technology they need to work effectively.

The position is primarily remote, with onsite visits to the Greenport location as needed. You'll work independently on day-to-day technical challenges while collaborating with an experienced technical team in Albany for complex infrastructure issues, advanced troubleshooting, and project support.

What You'll Be Responsible For:

Technical Support & Advanced Troubleshooting

• Serve as the primary technical resource for day-to-day IT support, taking ownership of issues from initial diagnosis through resolution.

• Troubleshoot escalated Tier 1 and Tier 2 issues involving Windows workstations, laptops, applications, user profiles, and system performance.

• Diagnose and resolve Microsoft 365 issues, including Outlook, Teams, OneDrive, SharePoint, account access, and application configuration.

• Investigate hardware, software, authentication, permissions, and connectivity issues, identifying root causes rather than relying solely on workarounds.

• Troubleshoot network connectivity, TCP/IP, Wi-Fi, printers, peripherals, and other endpoint-related issues.

• Coordinate with senior technical resources when issues require deeper network, server, security, or infrastructure expertise.

Systems Administration & Endpoint Management

• Provision, configure, deploy, and maintain desktops, laptops, user accounts, and related IT equipment.

• Assist with user onboarding and offboarding, including account setup, access changes, device configuration, and equipment preparation.

• Support Active Directory and/or Microsoft Entra ID environments, including user administration, permissions, and access troubleshooting, as applicable.

• Perform software installations, patching, updates, routine maintenance, and endpoint configuration.

• Monitor recurring technical issues and help maintain the stability, security, and performance of the client's IT environment.

• Maintain accurate system documentation, asset records, support procedures, and troubleshooting notes.

Client Relationship & IT Service Delivery

• Act as a trusted technical partner to the client, developing an understanding of its systems, business needs, and day-to-day operations.

• Manage support requests and service tickets, prioritizing issues according to business impact and urgency.

• Communicate technical information clearly to nontechnical users and set appropriate expectations around resolution timelines.

• Identify recurring issues, potential risks, and opportunities to improve the client's technology environment.

• Recommend practical solutions that improve reliability, efficiency, and the overall user experience.

• Travel to the Greenport client site when hands-on troubleshooting, equipment deployment, or other onsite assistance is required.

What We're Looking For:

This is not an entry-level help desk position. We're seeking someone with the technical foundation and professional maturity to independently manage most day-to-day IT support needs within a client environment.

You may currently be working as a:

• Tier 2 IT Support Technician

• Desktop Support Specialist

• IT Support Specialist

• Systems Support Analyst

• Field Services Technician

• Junior Systems Administrator

• Technical Support Engineer

Technical Qualifications:

Experience with several of the following is preferred:

• Windows 10/11 desktop and laptop environments

• Microsoft 365 administration and troubleshooting

• Active Directory and/or Microsoft Entra ID

• User provisioning, permissions, authentication, and access management

• Endpoint deployment, configuration, patching, and maintenance

• Hardware diagnostics and software troubleshooting

• Basic networking, TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity

• Printers, peripherals, and mobile devices

• Remote monitoring and management (RMM) and remote support tools

• IT service management platforms and ticketing systems

• Technical documentation, asset management, and IT support procedures

Experience in a managed service provider (MSP) environment or supporting multiple client environments is a plus.

Relevant IT certifications, such as CompTIA A+, Network+, Microsoft certifications, or equivalent credentials, are welcomed but not required. Practical experience and the ability to troubleshoot independently are the priorities.

Location & Travel Requirements

This is a primarily remote position with a defined local client-support responsibility. The selected candidate must be available to provide onsite technical assistance in Greenport when an issue cannot be resolved remotely.

Applicants must meet the following requirements:

• Currently reside on Long Island.

• Be able to reliably reach Greenport, NY, within approximately 60 minutes in normal weekday traffic.

• Possess a valid New York State driver's license.

• Have reliable personal transportation.

• Be willing and able to travel to the client site as business needs require.

This is not a fully remote, work-from-anywhere opportunity. Proximity to the client is essential to providing timely, dependable technical support.

Compensation & Schedule

• Salary: $70,000 to $90,000 annually

• Employment: Full-time

• Work Arrangement: Primarily remote, with onsite client support in Greenport, NY, as needed

• Technical Support Structure: Independent day-to-day ownership with access to an experienced technical team for escalations and advanced support

If you're an experienced IT support professional looking for a role that combines hands-on technical troubleshooting, systems support, client interaction, and greater independence, we'd like to hear from you.

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