Help Desk Technician

Remote / Greenport, NY
Salary: $47,000+–$58,000 annually, based on experience

The Opportunity

We’re looking for a motivated, customer-focused Help Desk Technician to support an exciting new client partnership in the Greenport, NY area.

This is a primarily work-from-home position with onsite support required as needed. Because the amount of onsite support is still being determined as we launch this new partnership, candidates must live within approximately one hour of Greenport, NY and be comfortable traveling to the client location when requested.

This is more than a traditional help desk role. You’ll have an opportunity to take ownership of a new client relationship, build trust with end users, solve problems, and help establish what great IT support looks like from day one.

For someone who wants to come in, make an impact, and grow their IT career, this is a great opportunity. Strong performance will be noticed, and there is real potential to take on additional responsibility and advance within the organization.

Our corporate headquarters are located in Albany, NY, this position will primarily work remotely while supporting the Greenport-area client.

What You'll Do

• Serve as a trusted IT resource for the client, providing responsive and professional technical support
• Work closely with the onsite client contact to prioritize issues and keep technology running smoothly
• Troubleshoot and resolve hardware, software, connectivity, and user-access issues
• Support laptops, desktops, printers, mobile devices, peripherals, and related equipment
• Manage incoming help desk calls and support tickets from initial request through resolution
• Perform routine and proactive maintenance, software updates, and minor system upgrades
• Support Microsoft 365 applications and other business software
• Assist with basic networking equipment, connectivity, and troubleshooting
• Provide clear, patient guidance and basic technology training to end users
• Accurately document issues, troubleshooting steps, and resolutions within the service management system
• Identify recurring issues and proactively recommend improvements
• Collaborate with other technical team members and escalate more complex issues when appropriate
• Learn new technologies, tools, and environments as client needs evolve

What We're Looking For

You don’t need to know everything on day one. We’re looking for someone who has a solid technical foundation, enjoys solving problems, and genuinely likes helping people.

Required:

• At least 1 year of professional desktop support, help desk, or related IT support experience
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage priorities in a remote environment
• Professional, dependable, and comfortable interacting directly with clients
• Ability to travel to Greenport, NY within approximately one hour when onsite support is required
• Valid New York State driver’s license and reliable transportation

Experience with the following is a plus:

• Microsoft 365 administration and troubleshooting
• Windows desktop environments
• Hardware and software troubleshooting
• Basic networking concepts, equipment, and protocols
• IT ticketing/service management platforms
• Technical documentation
• IT certifications, technical degree, or related education

Why Join Us?

You’ll join a team that values people, relationships, learning, and doing great work for customers. We believe good IT support is about more than fixing technology—it’s about being someone clients can rely on.

You can expect:

• A primarily remote work environment
• Competitive compensation, starting at $47,000, depending on experience 
• Exposure to a variety of technologies and real-world IT environments
• Support from an experienced technical team
• Opportunities to expand your skills through new projects and technologies
• Visibility and ownership within an important new client partnership
• Real opportunity for career advancement as you demonstrate your capabilities
• A workplace where initiative, curiosity, strong relationships, and excellent customer service are valued

Because this is a new client partnership, the exact frequency of onsite support is still being established. Candidates should be comfortable with that flexibility and excited by the opportunity to help shape the relationship from the beginning.