Position Summary

The IT Strategy Manager is a senior member of the Operations team responsible for bridging technical assessment, solution design, and pre-sales execution to ensure all recommended and sold solutions are technically sound, strategically aligned, and properly scoped for successful delivery.

This role combines hands-on technical expertise with consultative pre-sales responsibilities. The TAM conducts regular onsite assessments of client environments to identify technical risk, infrastructure misalignment, and operational improvement opportunities. These findings are used to support strategic IT planning and roadmap development in partnership with leadership and client-facing advisors.

In addition, the TAM leads key Pre-Sales and Design Desk functions, including technical discovery, solution architecture, vendor engagement, pricing validation, scope development, and documentation creation. Acting as the technical checkpoint between assessment and implementation, this individual ensures solutions are properly designed, commercially viable, and aligned with organizational standards and best practices.

This position requires someone equally comfortable performing technical evaluations in client environments and collaborating on solution design and sales strategy.
Salary: $83,000 - 104,000/yr

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Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred

• 5–7 years of progressive technical experience within an MSP, VAR, or B2B IT services environment

• Proven experience in technical consulting, solution design, technical account management, or pre-sales engineering

• Strong understanding of managed services delivery within a business-to-business service model

• Experience developing quotes, scopes, and technical recommendations for both new and existing clients

• Hands-on experience working directly with technology vendors and distributors for solution design, pricing, and procurement

• Strong ability to translate technical designs into clear and actionable Scope of Work (SOW) documentation

• Deep understanding of infrastructure implementation standards, configuration best practices, and IT operational excellence

• Strong knowledge of risk assessment and risk mitigation methodologies

• Broad understanding of modern IT ecosystems, infrastructure dependencies, workflows, and long-term operational impacts

• Exceptional written and verbal communication skills

• Strong customer service mindset with a consultative approach

• Self-motivated with a proactive, “do what it takes” mentality

• Valid driver’s license and reliable transportation for onsite client visits

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Key Responsibilities

Technical Alignment & Client Assessments

• Conduct scheduled onsite technical assessments of client environments to evaluate infrastructure health, operational alignment, and technical risk

• Identify and document infrastructure gaps, compliance concerns, and deviations from established standards and best practices

• Support technical onboarding assessments for new clients and environments

• Communicate technical risks, assumptions, and dependencies associated with recommended solutions

• Perform immediate remediation for high-priority risks or urgent alignment issues when appropriate

• Maintain accurate and up-to-date technical documentation during all assessment activities

• Deliver technical findings and strategic insights to internal leadership to support long-term planning and technology roadmaps

Pre-Sales & Solution Design

• Support pre-sales efforts by developing technical recommendations and completing solution quote requests

• Design scalable, supportable technology solutions aligned to client needs and current environments

• Create detailed Bills of Materials (BOMs) and validate pricing to ensure commercial viability and proper margin alignment

• Collaborate directly with vendors and distributors to review configurations, pricing, lead times, and solution options

• Ensure proposed solutions are technically feasible, operationally sustainable, and implementation-ready

• Apply organizational standards and engineering best practices throughout all solution design activities

• Develop detailed Scope of Work (SOW) documents outlining deliverables, assumptions, exclusions, timelines, and responsibilities

• Partner closely with Sales, Technical Advisors, and Engineering teams to ensure seamless transition from design to implementation