Amazon Channel Manager
Reports To: Director of Ecommerce  
Location: Rochester, NY.  Open to candidates outside of Rochester. 
Compensation:

• Base salary: $90,000 - $115,000 depending on experience
• Performance-based bonus tied to channel growth metrics
• Comprehensive benefits package

About the Company
TES Staffing is partnering with an established, multi-channel e-commerce company operating large, high-volume Amazon storefronts with thousands of SKUs across multiple product categories. Amazon represents the majority of their marketplace business and a significant portion of total company revenue.

As they enter a major rebrand and next phase of growth, this role is critical to unlocking the next level of performance across Amazon and other marketplaces.

 

Role Overview

We are searching for someone who can own and grow the Amazon 3P channel. This is a Business & Industrial supply business with 10,000+ active SKUs, consistent year-over-year growth, and a lot of room to run. The right person lives in Seller Central, keeps a large catalog healthy and competitive, and knows how to find and go after the next pocket of growth.
You'll be the Amazon expert in the building. You'll own the channel growth strategy, define inventory and fulfillment expectations that operations teams execute against, set the standard for how customers are served on Amazon, and manage a team of remote team members and external agency partners. You'll work closely with the Director of Ecommerce and the broader ecommerce and supply chain teams.
If you've never logged into Seller Central, this role is not for you.
What You'll Own

Amazon Growth Strategy

• Develop and own the Amazon channel growth plan. You're the one identifying where the opportunities are and how to go after them.
• Analyze the catalog to prioritize high-impact areas: assortment gaps, underperforming categories, conversion optimization, traffic growth, and selection expansion
• Build and present strategic recommendations to the Director of Ecommerce for resourcing and prioritization
• Stay current on Amazon marketplace trends, algorithm changes, and competitive dynamics

Amazon Operations & Account Health

• Manage day-to-day Seller Central operations across a 10,000+ SKU catalog
• Monitor and maintain account health, policy compliance, and Buy Box performance

Manage SKU setup, product feeds, flat files, and catalog hygiene

• Stay ahead of Amazon policy changes, algorithm updates, and enforcement trends

Inventory & Fulfillment Standards

• Define inventory targets, replenishment cadences, and FBA/MFN allocation strategy.

Supply chain and operations teams execute to your specifications.

• Own the business case for inventory decisions. You need to understand the P&L and balance sheet implications of stock levels, storage fees, aging inventory, and fulfillment mix.
• Monitor FBA storage costs and inbound/outbound economics. Set expectations and flag risks early.
• You don't purchase inventory or manage the warehouse, but the teams that do are working to your plan.

Customer Experience Standards

• Own the standard for how Amazon customer interactions are handled: response times, tone, resolution approach, and escalation paths
• You don't manage the customer service team directly, but you set the bar and make sure it's being met
• Monitor customer metrics (ODR, feedback, A-to-Z claims) and drive corrective action when things slip

Amazon Content & Merchandising

• Own all Amazon-native content: listing copy, titles, bullets, A+ Content, Brand Store pages, and imagery optimization
• Run regular listing audits to keep content accurate, compliant, and performing
• Coordinate with the ecommerce team when products need new photography, creative assets, or remerchandising
• Identify underperforming listings and build optimization plans

Agency & Team Management

• Direct and manage remote team members handling catalog updates, case management, listing work, and operational tasks
• Manage the external advertising/PPC agency. Set expectations, review performance, and hold them accountable on ROAS and spend efficiency.
• Evaluate and recommend third-party tools and service partners as needed

Reporting & Insights

Track and report on key channel metrics: revenue, margins, Buy Box %, advertising efficiency, catalog health, and fulfillment costs

• Turn data into clear recommendations for the ecommerce leader
• Provide regular updates to leadership on channel performance and growth opportunities

 

How You'll Work Cross-Functionally

This role sits at the center of several teams. Here's how those partnerships work:

• Director of Ecommerce is your direct partner on channel priorities, P&L performance, and brand strategy across The Lab Stockroom
• Supply chain & operations executes on the inventory targets, replenishment needs, and fulfillment mix you define
• Customer support delivers against the standards you set for Amazon customer interactions
• Creative & ecommerce team produces the photography and assets you identify as needed
• External PPC agency runs ad execution to your direction; you review performance and drive accountability

 

What We're Looking For

Required

• 2-4 years managing an Amazon 3P seller account with a large catalog (1,000+ ASINs)
• Hands-on experience with both FBA and merchant-fulfilled models
• Strong working knowledge of Amazon SEO, catalog management, A+ Content, and Brand Store
• Ability to manage and direct remote team members and external agency partners
• Comfortable with data. You can pull reports, spot trends, and make recommendations.
• Strong organizational skills and ability to manage multiple priorities across a large SKU base
• Bachelor's degree or equivalent experience

Preferred

• Experience with third-party Amazon tools (Helium 10, Jungle Scout, or similar)
• Background in B2B, industrial, or lab/science supply categories
• Experience managing external PPC/advertising agencies

Familiarity with Amazon advertising mechanics (Sponsored Products, Sponsored Brands)