Community Marketing & Experience Manager

Rochester, NY
Full-Time | $50,000–$60,000 annually + full benefits

Where Community, Brand, and Experience Come Together

Are you energized by people, storytelling, and creating memorable experiences? Do you love being the connector, the person who brings spaces, brands, and communities to life?

TES Staffing’s client is seeking a Community Marketing & Experience Manager to be the face, voice, and heartbeat of one of Rochester’s most dynamic residential communities. This role blends marketing, concierge style service, and event coordination into a highly visible, relationship-driven position with real ownership and creative input.

This is an ideal opportunity for someone early in their career who wants hands on experience in marketing, community engagement, events, and brand-building, not a desk-bound admin role.

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Why This Role Stands Out

✨ Build a personal brand as a community connector and experience curator
📣 Gain real-world marketing and communications experience
🎉 Plan and support events, programming, and tenant experiences
🤝 Work closely with tenants, students, partners, and community leaders
🚀 Grow fast with autonomy, mentorship, and leadership exposure
💼 Competitive salary + strong benefits package

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What You’ll Do

Community Experience & Concierge Services

• Act as a welcoming, professional point of contact for residents, partners, and visitors

• Deliver a high-touch, concierge-style experience that makes residents feel known and supported

• Build trust and rapport through consistent communication and relationship management

• Balance community guidelines with a warm, service-oriented approach

• Participate in a rotating on-call schedule for urgent after-hours needs

Marketing, Communications & Brand Presence

• Own and produce a weekly tenant newsletter highlighting events, amenities, and community updates

• Promote vacancies through engaging online listings and outreach efforts

• Create and distribute marketing and promotional materials

• Represent the community at college housing fairs, campus events, and outreach initiatives

• Serve as a brand ambassador for the property both on-site and in the community

Events, Programming & Engagement

• Support the planning and execution of tenant events and community programming

• Help activate shared spaces like the student lounge and common areas

• Collaborate on initiatives that strengthen resident engagement and retention

Operations & Coordination (Experience-Focused)

• Coordinate tours, open houses, and move-in experiences

• Facilitate smooth move-ins and move-outs with attention to detail and hospitality

• Liaise with maintenance and cleaning teams to ensure spaces reflect brand standards

• Manage access logistics (keys, fobs, parking, amenities)

• Assist with lease documentation and basic rent-related coordination

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What We’re Looking For

• Bachelor’s degree required

• Strong communicator with a people-first mindset

• Interest in marketing, events, hospitality, communications, or community-building

• Organized, proactive, and comfortable juggling multiple priorities

• Tech-savvy and eager to learn new systems

• Professional, dependable, and solutions-oriented

• English fluency required; bilingual and/or ASL skills a plus

• Reliable transportation and punctual attendance

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Compensation & Benefits

• Salary: $50,000–$60,000 annually

• Benefits include:

  • 401(k) with employer match and safe harbor contributions

  • Health, Dental, Vision, and Life Insurance

  • Paid Time Off, Sick Time, and Paid Holidays

  • Short- and Long-Term Disability

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