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Operations Associate — Wealth Management & Financial Planning
Pittsford, NY · AdministrativeJob Title: Operations Associate — Wealth Management & Financial Planning
Company Overview:
TES Staffing is supporting an independent, comprehensive financial planning and wealth management firm serving affluent families, individuals, and business owners across the greater Rochester area. With approximately $470M in managed assets — plus a thriving insurance practice — they help clients understand their goals, implement personalized plans, and live the lives they truly want.
This organization believes in truth over harmony, learning from mistakes, and pitching in wherever needed, whether that’s running million-dollar trades or restocking the breakroom.
Position Summary:
The Operations Associate plays a mission-critical role supporting all day-to-day investment and insurance operations; from new client onboarding to detailed account management. You’ll work side-by-side with senior team members to ensure every transaction is precise, compliant, and delivered with the highest standard of client care.
This is a pure operations role — no commission, no book of business, no sales targets — just a deep commitment to getting the details right every time.
Key Responsibilities:
Schedule & Work Environment:
Benefits:
Who We’re Looking For:
TES Staffing is supporting an independent, comprehensive financial planning and wealth management firm serving affluent families, individuals, and business owners across the greater Rochester area. With approximately $470M in managed assets — plus a thriving insurance practice — they help clients understand their goals, implement personalized plans, and live the lives they truly want.
This organization believes in truth over harmony, learning from mistakes, and pitching in wherever needed, whether that’s running million-dollar trades or restocking the breakroom.
Position Summary:
The Operations Associate plays a mission-critical role supporting all day-to-day investment and insurance operations; from new client onboarding to detailed account management. You’ll work side-by-side with senior team members to ensure every transaction is precise, compliant, and delivered with the highest standard of client care.
This is a pure operations role — no commission, no book of business, no sales targets — just a deep commitment to getting the details right every time.
Key Responsibilities:
- Be a Trusted Team Player: Support advisors, operations teammates, and the Director of Operations to deliver an exceptional client experience.
- New Client Onboarding: Prepare paperwork, send for e-signature, manage incoming account transfers, create asset movement instructions, and monitor insurance applications through underwriting.
- Investment Operations: Maintain and update accounts (beneficiary, billing, bank, and profile changes), process contributions, distributions, fund transfers, execute trades (mutual funds, ETFs, stocks), manage systematic trading instructions, and handle annuity service requests.
- Insurance Operations: Prepare and track insurance service requests, policy changes, loans, billing updates, and beneficiary changes
- Client Communication: Communicate with clients primarily via phone and email to ensure accurate, timely service.
- 1+ year of experience in financial services operations, client service, or a related high-detail administrative role.
- Bachelor’s degree strongly preferred.
- Must obtain Life, Accident & Health, SIE, Series 7, and Series 63 licenses within 2 years if not already held (study time, materials, exams, and fees fully covered).
- Must be comfortable working on a computer; multiple systems and processes are used daily.
- Strong problem-solving skills and initiative.
- Proven knack for operations and precision.
- Clear, professional written and verbal communication skills.
- Ability to manage details under pressure in a fast-paced environment.
Schedule & Work Environment:
- Monday–Friday, 8:00 AM–4:30 PM
- 100% in-office for the first 6 months. After that, eligible for 1–2 days/week remote.
- Business casual dress — polished but approachable.
- Base salary range: $50,000–$70,000, depending on experience and licenses held.
- Annual performance bonuses and reviews, up to 15% increase annually.
- Full study time and fees for licensing and continuing education paid by the firm.
- Clear development plan: 90-day check-ins, quarterly goals with the CEO, and room to grow
- Proven leadership growth: The COO started as an assistant!
Benefits:
- Medical insurance: 100% covered for the employee, with Vision and Dental at minimal employee cost.
- 401(k) with up to 4% match.
- Group life and disability insurance.
- Paid time off: goal is for each employee to take ~5 weeks off each year (unlimited PTO policy after 3 years).
- Paid travel for conferences and professional development.
- Team outings and a tight-knit, supportive culture.
Who We’re Looking For:
- A true operations professional who gets satisfaction from helping others succeed.
- A detail-driven, organized person who takes ownership of tasks and learns from mistakes.
- Someone comfortable with open, honest communication.
- A supportive teammate who sees no task as beneath them.