Help Desk Support- Direct Hire

Latham, NY · Information Technology

IT Help Desk Technician (Onsite – Latham, NY)
$23-25/hour | Full-Time | In-Person Only

Are you looking to jump-start your IT career in a professional, high-visibility environment? TES Staffing is hiring an Entry-Level to Early-Career IT Support Technician to provide onsite desktop and end-user support at a premier wealth advisory firm in Albany, NY. This is a fantastic opportunity to build real-world experience, grow your skills, and make a strong impression with both a respected IT services company and a prestigious end client.

What You’ll Do:

Be the go-to IT contact onsite, supporting professional staff with their day-to-day technical needs.
Handle desktop and end-user support including troubleshooting hardware and software issues.
Set up and configure new workstations, create email accounts, and onboard new users.
Move, update, and configure workstations and peripherals as needed throughout the office.
Provide support for Office 365 and basic mobile device troubleshooting.
Deliver excellent customer service with a calm, helpful, and problem-solving mindset.
Log tickets and document your work using our service management system.
Represent TES Staffing with professionalism and a proactive attitude.

What You Bring:

1–3 years of IT support experience (internships or help desk roles welcome!).
Working knowledge of Windows desktops, Office 365, printers, and general networking.
Ability to install, configure, and support end-user devices (laptops, printers, etc.).
Strong communication and customer service skills.
Willingness to learn, take initiative, and support a team of busy professionals.
Valid NYS Driver’s License.

Nice to Have (Bonus Points):

Familiarity with Active Directory.
Experience with Google Workspace (G Suite).
Understanding of networking basics (TCP/IP, DNS, etc.).

Why This Role Rocks:

Get your foot in the door with an amazing company and gain experience at a high-profile firm.
Be part of a tight-knit and supportive team that values growth, reliability, and service.
Work directly with professionals who appreciate IT done right.
Grow your skills while building relationships and confidence in a corporate environment.

Schedule & Location:

Monday to Friday

Compensation & Benefits:

Starting at $23/hr
Health, dental, and vision insurance
401(k) with company match
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Paid time off and holidays
Life insurance
Professional development support
Employee referral program

If you're ready to take the next step in your IT career and join a company that cares about your growth, apply today. This is more than just a job—it's a launchpad.