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Online Payroll Technical Support Representative 8645

Rochester, NY · Customer Service
Our client, is a recognized leader in the payroll, human resource, and benefits outsourcing industry.  Founded in 1971, they service half a million small- to medium-sized businesses nationwide, and are looking to expand their customer service team! 

Do not miss your opportunity to join this award-winning team today.

Job Description:
  • Answers inbound calls and e-mail in a call center environment in order to provide technical support to users of the Online services.
  • Provides client support for Online Services by maintaining knowledge of Internet technology browsers plug-ins and file downloading.
  • Provides problem analysis and resolution with an emphasis on first call resolution and enhancing the client experience.
  • Logs phone calls and e-mail in order to build and maintain a database of issues and solutions to create a client history and provide statistical reporting capabilities
  • Maintains knowledge of all features of Online Services applications.
Qualifications:
AAS or BA/BS degree in IT Business or related field preferred.
 A minimum of 2 years in call center client service or technical support environment.


 
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